Privacy Policy

1. Introduction

The Intent Network, LLC (“we,” “us,” or “our”) operates the website theintentnetwork.com and related services, including SMS messaging. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS or other channels.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Company or organization name
• Mailing address
• Any other information you provide through forms, emails, or consultations

2.2 SMS Consent Data

When you opt in to our SMS Notifications program, we collect:

• Your mobile phone number
• Your opt-in consent and the date/time it was provided
• Opt-out requests and date/time
• Records of SMS messages sent to and received from your number

2.3 Usage Data

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device identifiers

2.4 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To communicate with you, including sending appointment reminders, project updates, and support notifications via SMS
• To respond to your inquiries and requests
• To improve our website and services
• To send administrative information such as billing and account updates
• To comply with legal obligations and enforce our terms
• To protect against fraud and unauthorized access

4. SMS / Messaging

When you opt in to receive SMS messages from The Intent Network:

• Data collected: Your phone number, opt-in consent records, opt-out records, and message logs.
• How it's used: To send you service-related messages such as appointment reminders, project updates, and support notifications.
• Third-party processing: SMS messages are transmitted via Twilio, Inc., our third-party messaging provider. Twilio processes your phone number and message content to deliver messages. See Twilio's Privacy Policy for details.
• Data retention: We retain SMS consent records and message logs for as long as necessary to provide our services and comply with legal requirements, typically no longer than 3 years after your last interaction or opt-out.
• No sharing for marketing: We do not sell, share, or use your phone number or SMS data for third-party marketing purposes.
• No sharing of consent data: SMS opt-in data and consent will not be shared with third parties.

For full details on our SMS program, including how to opt in and opt out, please see our SMS Consent & Messaging Terms page.

5. Third-Party Services

We may use the following third-party service providers:

• Twilio: For SMS messaging and communications
• Analytics providers: For website traffic analysis and performance monitoring
• Hosting providers: For website and application hosting
• Payment processors: For processing payments related to our services

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with applicable privacy laws.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (TLS/SSL), secure data storage, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out of SMS: Reply STOP to any SMS message or contact us to be removed from our messaging program.
• Withdraw consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at bryan@theintentnetwork.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@theintentnetwork.com.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information. To exercise your California privacy rights, contact us at bryan@theintentnetwork.com.

10. Texas Privacy Rights

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) provides you with rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to delete your personal data
• The right to obtain a copy of your personal data in a portable format
• The right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling

To exercise your Texas privacy rights, please contact us at bryan@theintentnetwork.com. We will respond to your request within 45 days as required by the TDPSA.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: